Privacy Policy
Our Commitment to Your Privacy
At Mindcoresynapse, we understand that your trust is everything. When you work with us on reputation and review management, you're sharing sensitive business information. We take that responsibility seriously.
This privacy policy explains how we collect, use, and protect your information when you visit our website or use our services. We've written it in plain English because legal jargon shouldn't hide important information about your rights.
Information We Collect
Business Contact Information
Service-Related Data
How We Collect This Information
- Directly from you: When you fill out our contact forms, schedule consultations, or sign service agreements
- Through our services: We monitor public review platforms and social media for mentions of your business
- Website analytics: We use standard web analytics to understand how visitors use our site
- Third-party integrations: With your permission, we connect to review platforms and social media accounts
How We Use Your Information
We use your information specifically for the services you've requested. Here's what that looks like in practice:
Reputation Management Services
- Monitor online reviews and mentions of your business across multiple platforms
- Draft and suggest responses to customer reviews and feedback
- Create monthly reports showing your reputation metrics and trends
- Alert you to new reviews or significant changes in your online reputation
Business Communication
- Send you service updates, reports, and recommendations
- Provide customer support and answer your questions
- Invoice for services and process payments securely
- Send occasional educational content about reputation management
Your Rights and Control
Under Taiwan's Personal Data Protection Act and international privacy standards, you have several important rights regarding your personal information.
Access Your Data
You can request a copy of all personal information we have about your business. We'll provide this within 30 days.
Correct Information
If any information we have is incorrect or outdated, you can ask us to update it immediately.
Delete Your Data
You can request that we delete your personal information, subject to legal and contractual requirements.
Restrict Processing
You can ask us to limit how we use your information while we resolve any concerns you might have.
Data Portability
You can request your data in a format that allows you to transfer it to another service provider.
Withdraw Consent
You can withdraw permission for us to process your information at any time, though this may affect our ability to provide services.
How to Exercise Your Rights
To exercise any of these rights, simply email us at [email protected] with your request. We'll respond within 30 days and guide you through the process. No complicated forms or legal language required.
Data Security and Protection
Protecting your business information is our top priority. We use industry-standard security measures, but we'll explain them in practical terms:
Technical Safeguards
- Encryption: All data is encrypted both when stored on our servers and when transmitted over the internet
- Access Controls: Only authorized team members can access your information, and only for legitimate business purposes
- Regular Updates: We keep our security systems current with the latest patches and improvements
- Secure Hosting: Our servers are hosted in certified data centers with physical security measures
Operational Security
- Our team receives regular privacy and security training
- We conduct annual security audits and assessments
- All employees sign confidentiality agreements
- We have incident response procedures in case of any security concerns
Data Retention and Deletion
We don't keep your information longer than necessary. Here's our retention schedule:
If you request deletion of your data, we'll remove it within 30 days unless we're required to keep it for legal or regulatory reasons. We'll always explain if and why we need to retain any information.
Information Sharing and Third Parties
We don't sell your information to anyone. That's a firm policy. However, we do work with carefully selected partners to provide our services effectively.
Service Providers We Work With
- Review Platforms: We access Google My Business, Facebook, and other platforms with your permission to manage your reputation
- Analytics Tools: We use tools like Google Analytics to understand website usage (with IP anonymization enabled)
- Email Services: We use secure email platforms to send you reports and communications
- Cloud Storage: We use encrypted cloud services to store and process your data securely
Our Partner Standards
All our partners must meet strict privacy and security standards. We have data processing agreements with each one that limit how they can use your information and require them to protect it appropriately.
International Data Transfers
Your data is primarily processed and stored in Taiwan. However, some of our trusted service providers operate globally, which may involve transferring your information to other countries.
When this happens, we ensure adequate protection through:
- Standard contractual clauses approved by privacy authorities
- Adequacy decisions recognizing appropriate privacy protections
- Additional technical and organizational security measures
Cookies and Website Technology
Our website uses cookies and similar technologies to function properly and provide you with a better experience. Here's what we use:
Essential Cookies
These are necessary for the website to work correctly. They help with security, session management, and basic functionality.
Analytics Cookies
We use these to understand how visitors use our site so we can improve it. They collect anonymous information about page visits, popular content, and user behavior patterns.
Your Cookie Choices
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, though this might affect website functionality. You can also opt out of analytics tracking by contacting us directly.
Updates to This Policy
We'll update this privacy policy when necessary to reflect changes in our services, legal requirements, or privacy practices. When we make significant changes, we'll:
- Email existing clients about important changes at least 30 days in advance
- Post a notice on our website highlighting the updates
- Update the "last modified" date at the top of this policy
We encourage you to review this policy periodically to stay informed about how we protect your information.
Privacy Questions or Concerns
If you have questions about this privacy policy or how we handle your information, we're here to help.
Email: [email protected]
Phone: +886227317957
Address: No. 223號, Xinsheng Road, Taitung City, Taitung County, Taiwan 950
We typically respond to privacy inquiries within 48 hours during business days.