Reputation & Review Management Services
Transform negative feedback into business opportunities while building lasting trust with your customers through strategic reputation management.
Start Your Reputation RecoveryComplete Reputation Assessment
We start by mapping your entire digital footprint across review platforms, social media, and search results. This isn't just about counting stars – we analyze sentiment patterns, identify recurring issues, and spot opportunities others miss.
"Most businesses only see the surface of their reputation problems. We dig deeper to find the root causes and create sustainable solutions."
Our analysis reveals which review platforms matter most for your industry and location. We've found that many Taiwan businesses focus too heavily on international platforms while neglecting local review sites where their customers actually make decisions.
Our Strategic Approach
Every reputation challenge is different. Here's how we tackle yours with a systematic approach that delivers real results.
Response Strategy Development
We craft personalized response templates that maintain your brand voice while addressing specific concerns. Each response feels genuine because it addresses real customer pain points.
Review Acquisition Systems
Happy customers often forget to leave reviews. We create simple systems to encourage positive feedback at the right moments in your customer journey.
Crisis Response Planning
When reputation disasters strike, every hour counts. We prepare response protocols and communication strategies before you need them.
Long-term Monitoring
Reputation management never sleeps. Our monitoring systems track mentions across platforms and alert you to issues before they spread.
When Things Go Wrong
I'm Kian Ostergaard, and I've helped over 200 businesses recover from reputation crises. The worst thing you can do is panic or ignore negative reviews. Speed matters, but the right response matters more.
- 24-hour crisis response guarantee for urgent situations
- Legal review of all public responses to avoid complications
- Media outreach coordination when stories gain traction
- Internal process improvements to prevent recurring issues
- Staff training on handling difficult customer interactions
Real Results from Real Businesses
Here's what happens when reputation management is done right. These numbers represent actual improvements from our Taiwan client portfolio in 2024.
Average rating improvement in 90 days
Increase in positive review volume
Reduction in negative sentiment
Businesses successfully recovered